Indcaffé believes that the role of a broker goes beyond just mediating a contract. It triumphs in the following services to its customers:
- Personal contacts with the customers to understand their needs.
- Organising samples to the buyers.
- Planning visits to the plantations for the buyers.
- Negotiating the terms of price, quality and transportation for both the shippers and the buyers.
- Supervising coffee prior to shipment.
- Advising the status of shipments to the buyers.
- Market updates on a regular basis, right through the year.
- Ensuring consistency in Quality and quantity of coffee supplied.